Sun supports every type and size of enterprise. The SunSpectrum range of programmes focus on failure prevention, rapid recovery and technical services planning. SunSpectrum provides a simple pricing structure so a single fee can cover support for an entire system, including related hardware and peripherals, the Solaris operating system software, and telephone support for Sun software packages. There are also additional peripheral items that can be added to support contracts and covered for an extra fee.

SunSpectrumTM PlatinumTM - Mission-Critical Support
This is Sun's most comprehensive support package, geared to mission-critical environments where maximum system availability to the business is essential. A team of specialists work with you proactively to eliminate potential problems. The Sun Mission-Critical Support Team is available 24 hours a day, 7 days a week and your account team meets with you once a month to ensure that your service infrastructure keeps pace with your changing business requirements. *

SunSpectrumTM GoldTM - Business-Critical Support
This programme is tailored for customers who need high availability for key business systems. Sun's specialists provide proactive services combined with outstanding responsiveness to technical issues. Access to the Enterprise Support Team is also available and the package includes around the clock telephone support and on-site assistance for hardware on weekdays between 7am and 7pm. * 

SunSpectrumTM SilverTM - System Support
The Silver programme offers world-class support for Sun's hardware, software and networking products. Customers have telephone access to our experts from 7am to 7pm. If you need urgent hardware repairs, we'll send an engineer to you within four hours during normal working hours. Software enhancements and documentation updates for Solaris products will also be sent to you on a periodic basis. 

SunSpectrumTM BronzeTM - Self Support
This is a low-response service designed for non-critical computing environments and for self-sufficient customers who have their own in-house expertise. With access to Sun's industry leading UNIX expertise, Sun-certified replacement parts, software releases and technical tools, this package provides a high level of service at a competitive price. For hardware calls, customers may choose on-site support or parts replacement at pre-determined response times, plus telephone call-back within four hours.

* Minimum contract values apply for some features.

For more information on any of the Sun products featured on this site please call +44 (0)1635 248 181 or click here to complete our online quotation request form.